Refund policy

Last Updated: June 2026

Welcome to ArnobFashion.com. We strive to provide our customers with a smooth and satisfying shopping experience. This Return and Refund Policy outlines the terms and conditions regarding returns, refunds, exchanges, and cancellations for products purchased through our website.

By placing an order on ArnobFashion.com, you agree to the terms stated in this policy.

1. About ArnobFashion.com

Business Name: ArnobFashion.com
Category: Fashion Apparel
GST Number: 18AQLPT4454E1ZH
Email: arnobfashion4@gmail.com
Phone: 6026926467

Registered Address:
Subash Nagar, Bibekananda Lane, Banamali
Karimganj, Assam – 788710
India

2. Our Return Policy

At ArnobFashion.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return subject to the conditions mentioned below.

Return Eligibility

You may request a return if:

  • The item received is damaged.

  • The item received is defective.

  • The wrong product was delivered.

  • The product is significantly different from its description.

  • The product has manufacturing defects.

To be eligible for a return:

  • The return request must be submitted within 7 days from the date of delivery.

  • The product must be unused, unworn, and unwashed.

  • Original tags, labels, packaging, and accessories must be intact.

  • The item must be returned in the same condition in which it was delivered.

3. Non-Returnable Items

For hygiene, safety, and quality reasons, the following products cannot be returned unless received damaged or defective:

  • Innerwear

  • Socks

  • Personal-use fashion accessories

  • Clearance sale items

  • Customized or personalized products

  • Gift cards

  • Products marked as "Non-Returnable"

ArnobFashion.com reserves the right to refuse returns that do not meet our return eligibility requirements.

4. Return Request Process

To initiate a return:

Step 1: Contact Customer Support

Email us at:

arnobfashion4@gmail.com

or call:

6026926467

Provide:

  • Order Number

  • Customer Name

  • Product Name

  • Reason for Return

  • Photos of the product (if damaged, defective, or incorrect)

Step 2: Verification

Our support team will review your request and may request additional information or images.

Step 3: Approval

Once approved, detailed return instructions will be provided.

Step 4: Return Shipment

Customers must securely package the item and send it according to the instructions provided by our support team.

5. Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged item

  • A defective item

  • An incorrect product

  • A product with missing parts

Please notify us within 48 hours of delivery.

Supporting photos or videos may be required for verification purposes.

Upon successful verification, we will arrange a replacement, exchange, or refund as applicable.

6. Refund Policy

Refunds are processed only after:

  • The returned product has been received.

  • The product passes quality inspection.

  • Return eligibility requirements are met.

Refund Approval

Once approved:

  • Customers will receive confirmation via email.

  • Refunds will be initiated through the original payment method whenever possible.

7. Refund Processing Time

After refund approval:

Online Payments

Refunds are generally processed within:

5–10 business days

depending on the payment provider, bank, or card issuer.

Cash on Delivery (COD) Orders

For COD orders:

  • Customers may be asked to provide bank account details.

  • Refunds are typically processed within 7–14 business days after approval.

Processing times may vary depending on banking institutions.

8. Exchange Policy

We may offer product exchanges under the following circumstances:

  • Wrong size received

  • Damaged product

  • Defective product

  • Incorrect product delivered

Exchange requests must be submitted within 7 days of delivery.

Exchange approval is subject to stock availability.

If the requested replacement is unavailable, a refund may be issued instead.

9. Order Cancellation Policy

Before Shipment

Orders may be cancelled before dispatch.

To request cancellation:

If the order has not been shipped, a full refund will be processed.

After Shipment

Once an order has been shipped, cancellation requests may not be accepted.

Customers may instead follow the return process after receiving the product, if eligible.

10. Return Shipping Charges

Seller Responsibility

Return shipping charges will generally be covered by ArnobFashion.com when:

  • The wrong item was delivered.

  • The item arrived damaged.

  • The item is defective.

  • There was an error on our part.

Customer Responsibility

Customers may be responsible for return shipping costs when:

  • Ordering the wrong size.

  • Ordering the wrong product.

  • Changing their mind after purchase.

  • Returning products without any fault.

Shipping fees, if any, are generally non-refundable.

11. Inspection and Quality Check

All returned products undergo inspection upon arrival.

We reserve the right to reject returns if:

  • Products are used, washed, or damaged by the customer.

  • Original tags or packaging are missing.

  • Products show signs of misuse.

  • Return requests are submitted beyond the allowed return period.

If a return is rejected, the item may be sent back to the customer.

12. Promotional and Discounted Products

Products purchased during:

  • Flash sales

  • Seasonal sales

  • Festival promotions

  • Clearance events

  • Special discount campaigns

may be subject to different return or exchange conditions.

Any special terms applicable to promotional products will be clearly mentioned on the product page.

13. Fraud Prevention Measures

ArnobFashion.com reserves the right to:

  • Refuse suspicious return requests.

  • Limit excessive returns.

  • Cancel fraudulent orders.

  • Request additional verification where necessary.

These measures help protect genuine customers and maintain service quality.

14. Contact Information

For questions regarding returns, refunds, exchanges, or cancellations, please contact us:

ArnobFashion.com

Email: arnobfashion4@gmail.com

Phone: 6026926467

Address:
Subash Nagar, Bibekananda Lane, Banamali
Karimganj, Assam – 788710
India

GST Number: 18AQLPT4454E1ZH

15. Policy Updates

ArnobFashion.com reserves the right to modify, update, or revise this Return and Refund Policy at any time without prior notice.

Changes become effective immediately upon posting on the website. Customers are encouraged to review this policy periodically to stay informed about their rights and responsibilities.

By using ArnobFashion.com and placing an order, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.